Need Urgent Help or Support?

SilverCloud is not an emergency service. E-mails are usually checked Mon-Fri between the hours of 9am and 5pm. Please note that your supporter will not review this message until your next review date. In case of emergency please contact the following telephone helpline numbers below or go to your local Accident and Emergency department. 

·NHS 24/7 Mental Health helpline –

Telephone 0800 014 9995, 24 hours a day, 7 days a week if you have a increased mental health need. Here you can speak with a mental health professional who can provide support and advice on the best avenue of support.                              

NHS 111 Service – Telephone 111 from a mobile or landline and speak to a representative who can advise you where to get help 24 hours a day, 7 days a week.

·Your Doctor/GP – Telephone your doctors surgery or attend in person. If you are unsure of the number, you can do a quick google search to find it.

·Accident and Emergency Department –

Tameside - Either telephone 0161 716 3636 or attend in person. The Department is open 24 hours a day, 7 days a week - Springhill Clinic, Tameside General Hospital, Fountain Street, Ashton-under-Lyne, OL6 9RW

Oldham - Either telephone 0161 624 0420 or attend in person. The Department is open 24 hours a day, 7 days a week – Royal Oldham Hospital, Rochdale Road, Oldham, Greater Manchester OL1 2JH.   

·Safeguarding Children’s Hub – If you think a child is being abused or mistreated or you have concerns about a child’s well-being please contact;

Tameside - EHASH 0161 342 4101 (Mon-Fri, 9am-5pm) or 0161 342 2222 (Out of office hours and weekends).

Oldham - MASH 0161 770 7777 (Mon-Fri, 8.40am-5pm) or alternatively, you can email child.mash@oldham.gov.uk or adult.mash@oldham.gov.uk.

·Papyrus – Telephone 0800 068 4141 between 9am – 12pm, 7 days per week, If you or a loved one is struggling with thoughts or feelings of suicide. You can also call in confidence to speak about anything you are finding challenging in life.

·The Samaritan’s – 116 123 open 24 hours a day, 7 days a week. The Samaritan’s offer a safe place for you to talk anytime you like, in your own way, about whatever is getting to you.

·ChildLine – Free to phone 0800 1111 (24 hours) or on line www.childline.org.uk. Childline help anyone under 19 with any issue they are going through, big or small.

 ·NSPCC – 0808 800 5000 open 24 hours a day, 7 days a week. The NSPCC work to protect Children and Young People and prevent abuse.     

it is important that you speak with someone about how you are feeling – a Parent, Carer, Teacher, Friend or one of the above.